What should I do if I find an error in one of my mortgage closing documents?

If you find an error in one of your mortgage closing documents, contact your lender or settlement agent to have the error corrected immediately.

Common errors in your documents can be as simple as a misspelled name or a wrong number in an address, or as serious as incorrect loan amounts or missing pages. All of these errors can cause delays in closing of a few hours or even a few days, because everything has to be in order before closing.

Here are some steps you can take to make sure there are no errors in your closing documents:

• Ask to see every document in advance.
• Pay particular attention to loan documents.
• Double-check your loan and down payment amounts, interest rates, spellings, and all your personal information.
• Question anything you don’t understand or that seems odd.
• Talk to your closing agent well ahead of your scheduled closing – at least a few days. Ask if everyone involved has everything they need. Be sure you understand who is in charge of the closing and the documents.

You can also use the CFPB’s interactive guide to the Closing Disclosure form and guide to other key closing documents

Before you go to your closing, you might want to call and ask if the file for your transaction is complete, and if all the documents are ready to sign.

Tip

Never assume the documents were prepared correctly. There can be mistakes in the Closing Disclosure and other key closing documents. Make sure you carefully look through all elements of the documents.

Note: You will not receive a Loan Estimate or Closing Disclosure if you are shopping for:

• A reverse mortgage
• A home equity line of credit (HELOC)
• A manufactured housing or mobile home loan not secured by real estate
• A subordinate loan through certain types of homebuyer assistance programs

For these kinds of loans, you should receive Truth-in-Lending disclosures. If you are shopping for a reverse mortgage, you will also receive a Good Faith Estimate (GFE) and a HUD-1 Settlement Statement.

If you have a problem with your mortgage closing process, you should discuss it with your lender. You can also submit a complaint to the CFPB online or by calling (855) 411-CFPB (2372). We’ll forward your complaint to the lender and work to get you a response, generally in 15 days.

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